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Features

Features are constantly changing and improving

That advancement is what makes Hosted so valuable for modern businesses.

Standard Features of Solarus Hosted Business Systems

Here’s a comprehensive list of features for you to use as a quick reference guide for your system. Phone features can vary depending upon your phone models and company. Some may not be available on your phone.

Abbreviated Dialing

Speed dial a number when you enter an assigned code on your keypad. This is useful if your phone does not have speed-dial buttons, or if you want to use more numbers than you have speed dial buttons.

Audible Message Waiting Indicator

See “Message Waiting Indicators”

Auto Answer

Incoming calls connect automatically after a ring or two. This is useful if you receive many calls. Auto Answer works with either your speakerphone or headset.

Auto Dial

Place a call after choosing from a select list of previously dialed numbers. As you enter digits, Auto Dial displays matching numbers from your Placed Calls log. Auto Dial works only when you enter digits without lifting the receiver, activating a dial tone.

Background Image Setting

Select a background image to display on your phone screen.

Backlight Setting

Enable/disable the backlight on your phone.

Barge

On a shared line, add yourself to non-private calls.

  • cBarge—convert to a standard conference call, add new participants
  • Barge—add yourself to the call, do not convert into a conference call, cannot add new participants

Operate as single-button or multi-touch:

  • Single-button Barge—press a line button to barge a call
  • Multi-touch Barge—view call information before barging

Brightness Setting

Change the brightness of the phone screen.

Busy Lamp Field (BLF)

Monitor the line state of a phone line associated with a speed-dial button, call log, or directory listing. Use the BLF Pickup feature to monitor an alerting (ringing) line state.

Busy Lamp Field (BLF) Pickup

Choose to answer a call on your phone when you see when a BLF-monitored speed-dial line is ringing. For example, if your coworker’s number is one of your speed-dial buttons, your phone shows when the coworker’s line is ringing. You can then answer the call on your phone.

Call Back

When a busy or unavailable party becomes available, an audio and visual alert on your phone will appear.

Call Details

See details for a call record. For instance, time of day and call duration. If the call record shows a multi-party call, Call Details shows two entries per call in reverse order, beginning with the most recent.

Call Forwarding

Redirect incoming calls to another number.

Unconditional call forwarding (Call Forward All)—Applies to all calls received.

Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)—Applies to specific calls that you receive, based on conditions. Call Forward All is accessed on your phone; other call forwarding features are accessed on your User Options web pages.

Call History

See “Call Logs”

Call Logs

See records of your received, placed, and missed calls. Use softkeys to show details for a call record, erase call records, and dial from call records. If you’re on another call when dialing, your phone might give you options for handling the first call before placing the second one.

Call Overview

Displays one call per line. It shows either the active call or, if all calls are on hold, the call on hold the longest.

Call Park

Temporarily store a call and then retrieve it by using another phone in your system. This is useful if you want to transfer a call from your phone to a phone in another room.

Call Pickup

Redirect a call that is ringing on another phone to your phone. This is useful if you share call-handling tasks with coworkers.

• Pickup—answer a ringing call on another phone within your “group” (defined extensions).

• Group Pickup—answer a ringing call on a phone in another group.

• Other Pickup—answer a ringing call on a phone in another group that is associated with your group.

• Directed Pickup—answer a ringing call on a particular extension on another phone.

Caller ID

View the caller identification (phone number, name, or other text) on your phone screen.

Call Records

See “Call Logs”

Call Waiting

While you’re on another call, receive an audible alert. It also displays incoming calls on your phone screen. See also “New Call Indicator Setting”

Cisco Unified CM User Options web pages

See “User Options Web Pages”

Conference Features

Talk with multiple parties at the same time.

  • Conference—initiate a conference call by calling each participant.
  • Join—connect current callers to a single line by creating a conference call.
  • cBarge—add yourself to a call on a shared phone line and establish a conference.

Contrast Setting

Change the contrast on your phone screen.

Corporate Directory – Customized

View a workplace directory on your phone.

Direct Transfer

Connect two calls without being on the line yourself.

Directed Pickup

See “Call Pickup”

Disable Ringer

See “Do Not Disturb (DND),” “New Call Indicator Setting,” “Wireless Phone Profiles,” and “Vibration Alert”

Disable Touchscreen – Model Specific

Disable the touchscreen to allow for cleaning.

Distinctive Ring

See “New Call Indicator Setting” and “Ring Tone Setting”

Do Not Disturb (DND)

Turn off your phone ringer or block all audible and visual alerts. Customize settings from your User Options web pages. Busy Lamp Field (BLF) shows if a line on another phone is in the DND state.

Drop Conference Party

See “Remove Conference Participants”

Edit Dial

Edit, or delete, a number displayed in a call record or corporate directory. This is useful to add a prefix to a phone number in a call log.

Extension Mobility Service

Apply your phone number and user profile to a shared phone. This is useful if you share a space with coworkers or work from many locations.

Fast Dials

If your phone doesn’t provide speed dial buttons or if there are none available, use Fast Dial codes. Set up codes directly on your phone or from your User Options web pages. Assign Fast Dial codes to phone numbers and to your Personal Address Book. For one-touch access, Fast Dials to a programmable button, creating a service URL button on your phone.

Group Pickup

See “Call Pickup”

Headset Support

Use a headset with your phone.

Hold

Change a connect call’s status, from an active state to a held state. Your phone allows one active call at a time. Other calls are put on hold.

Hold Reversion

Receive an alert at intervals when a call is holding. This can also provide a visual reminder on your phone screen.

Immediate Divert

Immediately transfer a ringing, connected, or held call to your voice message system.

Intercom

Receive and place one-way calls using dedicated lines. The target phone auto-answers with mute activated. It then broadcasts your message through the speakerphone. The recipient initiates two-way audio.

Intercom Call History

See the most recent intercom calls.

Join

Combine existing calls to create a standard conference. Also use Join to combine existing conference calls into one conference.

Keypad Lock

Lock and unlock the keypad on your phone.

Line Text Label

For each phone line, create a line text label to appear on your phone screen. This is useful if you have multiple lines on your phone.

Log Out of Hunt Group

Temporarily block hunt group calls or log out of a hunt group, which does not prevent non-hunt group calls from ringing your phone.

Message Waiting Indicators

Receive alerts, audible and visual, for new voice messages.

  • A stutter dial tone
  • A red light on your handset
  • A message icon on your screen

Mobile Connect – Single Number Reach – (optional)

Without disrupting a call, switch between your desktop phone and your mobile phone. Callers can reach you on your mobile phone by dialing your desktop number. This is useful if you answer a work call on your mobile phone and want to switch it to your desktop phone once you arrive at work. Configure settings in your User Options web pages.

Mobile Voice Access – (optional)

Use an interactive voice response (IVR) system to control Mobile Connect features.

See also “Mobile Connect”

Multilevel Precedence and Preemption (MLPP)

Set the priority level for calls that you make. Also, identify priority levels for an incoming call using a distinctive ring tone or screen icon. MLPP must be enabled for your phone.

Multiple Calls per Line Appearance

Make and receive multiple calls on each phone line. Typically, four calls per phone line are allowed, but this setting can be adjusted.

Multiple Lines per Phone

Use multiple phone lines to make and receive calls. One or more lines are assigned to your phone.

Mute

Disable audio input so that the caller cannot hear you, yet you can hear them.

New Call Indicator Setting

An alert indicates an incoming call, depending on whether the phone is in use or idle. Customize the new call indicator setting from your User Options web pages.

On-hook Dialing

See “Pre-Dial”

On-hook Transfer

Hang up to complete the transfer of a call.

See also “Transfer”

Other Pickup

See “Call Pickup”

Password Setting

Change your password using your User Options web pages.

Personal Address Book (PAB)

From your phone or your User Options web pages, access your directory of personal contacts. For one-touch access, assign the personal address book service to a programmable button, creating a service URL button on your phone.

Personal Directory

Set up and use Personal Directory features on your phone or from your User Options web pages.

Phone Book

Create and use a personal phone book on your phone.

Phone Lock

Lock your phone.

Phone Screen

On your phone see features, call activity, caller ID, menus, and other information.

PIN Setting

Change your personal identification number using your User Options web pages.

Pre-Dial

Before getting a dial tone, enter a phone number and complete the call by going off hook (lifting the handset, pressing speakerphone, etc.).

Privacy

Keep your calls private by preventing coworkers from adding themselves to your calls or viewing information on their phone screens.

Programmable Buttons

Access:

  • Phone and intercom lines
  • Speed-dial numbers
  • Web-based services
  • Phone and call features

Use your User Options web pages to assign types of programmable buttons; e.g., speed-dial buttons and phone service buttons.

Redial

Call the most recently dialed number.

Remove Conference Participants

Drop participants from the conference call.

  • Remove—drop the selected participant.
  • Remove Last Conference Participant—drop the most recently added participant.

Resume

Continue a call that’s on hold.

Ring Tone Setting

Select a ring for each phone line.

Service URL Button

Access phone service from a programmable button on your phone. Assign services to buttons using your User Options web pages.

Shared Line

Use one phone number for multiple phones. Share a phone number with a coworker. See “Barge” and “Privacy”

Silent Monitoring

Monitor calls without being heard. Parties might hear a beep tone during a monitored call.

Speaker Mode (listen-only)

Listen hands-free; not using the handset.

Speakerphone Mode

Listen AND talk hands-free; not using a handset or headset.

Speed Dialing

Place a call by entering an index code, pressing a button, or selecting a phone screen item. Use your User Options web pages to assign speed-dial numbers to a programmable phone button.

Transfer

Redirect a call from your phone to another number.

  • Transfer—redirect a single call to a new number, with or without consulting the transfer recipient.
  • Direct Transfer—transfer two calls to each other without remaining on the line.

User Options Web Pages

Use your computer to control phone features, settings, and services. This is useful for setting up speed-dial, enabling call forward, assigning services to programmable line buttons, and setting user mobility.

Vibration Alert

Select vibration alert on your phone.

Video Support

Make video calls. Video support is indicated by an icon on your phone.

View Conference List

View participants in a conference call.

Voice Messaging

Access voice-messaging from your phone, if available.

Volume Settings

Adjust the volume for the audio device you’re using (handset, headset, speaker). When no audio devices are active, the Volume button adjusts the ringer volume.

Wireless Headset Remote Hookswitch Control

Remotely answer, end, and mute calls, plus adjust the volume. For a wireless headset, refer to the wireless headset product documentation.

Wireless Phone Profiles

Change settings and profiles on your phone.

  • User profiles—change volume settings, keypad tones, and low battery indicators.
  • Network profiles—select profiles for different wireless LAN sites.

Music on Hold (system licensed music options included – customer provided is optional)

Integrated Music on Hold (MOH) allows you to stream music for users on hold. Other scenarios require recorded or live audio. (50 recordable sources and 1 live streaming source).

Restricted Call Forwarding–System

On a per line basis, the Calling Search Space that is assigned to the Forwarding Options determines to what numbers the line owner can forward.

Add-On Features of Solarus Hosted Business Systems

Use this list of phone add-on features as a quick reference guide for your phone system. Additional charges apply. Call for availability.

Automatic Call Distribution

Queue calls and automate call handling with reporting of statistical information about calls and agents.

Client Matter Code (CMC)

Enter a code (billing or tracking) when you place a call, as specified by your system administrator.

Forced Authorization Code (FAC)

Place calls to certain numbers only by entering an authorization code specified by your system administrator.

Paging

Paging requirements: basic hosted IP seat, an analog gateway device, a paging adapter. Paging through phones is available for an additional charge.

Single # Reach/Mobility

Ring many devices based on a user-defined schedule. Switch calls between a cell phone and desk phone.

Touchscreen (phone model specific)

Press the phone screen to choose menu items, softkeys, and feature tabs.

Video Display Mode (phone model specific) (additional equipment required)

Select the display mode for viewing a video conference. The supported video modes for your phone system need to be enabled.

Viewing Angle Settings (phone model specific)

Adjust the screen to accommodate your viewing angle.

Presence – System BLF & Directories only. Shows Icon under corporate directory & BLF only (model-specific)

Monitor the real-time status of another user at a directory number of SIP URI from the device of the watcher. A watcher can monitor the status of the user by using the following options: *BLF/SpeedDial buttons

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